Overseas Delivery and Stockists Information

Dorwest has stockists and distributors in many countries around the world, we also ship to most countries. Please be aware of our terms and conditions relating to overseas orders prior to placing your order. We would always recommend buying from your local stockist where possible. 

Overseas Orders – Terms and Conditions

Delivery

Orders are normally dispatched to overseas addresses within 2 working days but delivery times will vary depending on the destination. Orders may be delivered by courier which will require a signature, although small packets are sent by the normal postal service.

Shipping Costs

Our website will calculate the exact cost of your order, taking into account the weight and delivery destination.  This will be shown during the checkout process and before payment is made.

Please note that if your order is over 2kg in weight, no shipping costs will be shown during checkout and we will contact you by email to confirm the cost with you.

 

Loss or Damage

Very occasionally goods may be lost in transit and we will send replacement orders when this occurs, however these will not be sent until we are satisfied that the goods are lost. The time lapse before replacement orders are sent will vary depending on the destination country and the individual circumstances. We must be informed of non delivery within 28 days of the order being placed.  In the event of damage or an error with the order, we must be informed within 7 days of receipt otherwise no claim can be made or replacement goods sent.

 

Replacements

Please check that you have ordered correctly and received the right products as soon as they arrive. Due to the nature of the goods we regret that we cannot exchange any goods once the tamper evident container has been opened. If you have ordered the incorrect goods in error, we will replace them providing they are returned in good condition and unopened within 14 days of receipt, but this will incur an additional postal charge.

Refunds

It is important to us that you are satisfied with our service. If you need to return goods to us for any reason more than 7 days after receipt, we will normally issue you a credit note for the value, providing that the goods are unopened and are returned in good condition within 28 days of the order being placed.  We are unable to accept any goods back after this period.

 

Tax

Orders sent to addresses within the European Union will be charged British VAT at the current rate. VAT is deducted from the price of goods sent to all other destinations although these may incur import charges and tax on delivery which are the responsibility of the customer.

We have a number of overseas stockists, to see the full list click here

Import Restrictions

Please be aware that items being sent to overseas addresses may be subject to import restrictions at the point of entry.  This is outside of Dorwest Herbs control and it is therefore entirely at the customer’s risk and their responsibility if goods are refused entry. Dorwest Herbs do not accept any responsibility for this and no replacement goods will be sent or refunds made should this occur.

Online Dispute Resolution

All businesses selling goods and services online to consumers within the EU must supply a link to the EU Online Dispute Resolution Platform. This platform is designed to facilitate the online resolution of contractural disputes between EU consumers and traders over purchases made online. Should you wish to engage in an online dispute resolution you can access the platform by clicking this link:http://ec.europa.eu/consumers/odr/ – you may also email info@dorwest.com

Overseas Stockists

BELGIUM

Herbs and Books

Kloosterstraat 20, B2820 Rijmenam

Tel: +32-15-518-713

Fax: +32-15-520-965

Email: herbs.books@pandora.be

CROATIA

Bio Trgovina Bio Terra D.O.O

Vlaska 7, Zagreb, 1000

Tel: +385-959-104-453

Email: bioterra7@gmail.com

Website: www.bioterra.hr

CYPRUS

Olly & Mummy Ltd

Vasileos Konstantinou 58

Limassol, 3076,

Cyprus

Tel : +35799826147

Email : hello@ollyandmummy.com

www.ollyandmummy.com

CZECH REPUBLIC

Canipet

Obvodová 9, 19000 Praha 9, Czech Republic

Tel: +420-777-324-428

Email: petr@canipet.cz

DENMARK

Bella Maya

Ånumvej 57, 6900 Skjern 

Tel: +45 97 35 28 88

Email: butikbellamaya@gmail.com

Website: www.butik-bellamaya.dk

FINLAND

Shetland Oy

Hankasuontie 4, 00390, Helsinki

Tel: +358-9-548-6325

Fax: +358-9-547-1280

Email: ingo@Shetland.fi

Website: www.shetland.fi

FRANCE

Chiens & Chats Naturellement

La Rocherie, 41310 Authon

Tel: +33-254-80-32-63

Fax: +33-254-80-38-59

Email: robin@chiensetchatsnaturellement.com

Website: www.chiensetchatsnaturellement.com

FRANCE

La Compagnie Des Animaux France Ltd

51 – 52 Rue Pelvoux

Batiment Aconcagua

Courcouronnes

91080, France

Tel : 0160863215

www.lacompagniedesanimaux.com

GERMANY

Showpaws

Eickhoopsweg 8, Seershausen, 38536, Germany

Tel: +495372979190

Email: KatjaRauhut@t-online.de

Website: www.showpaws.de

GREECE

Stamatis Papaleonidas

Emporiou 492

Kardamada

Chios

82100, Greece

Tel : 302271077325

Email : artemispetfood@gmail.com

www.artemispetfood.gr

HONG KONG

Hong Kong Professional Grooming Ass.

G/F 140 Sai Wan Ho Street, Sai Wan Ho

Tel: +852-3690-6240

Email: groomingschool@gmail.com

HUNGARY

Zanni Bt

Harsfa Street 23

Budapest

1074, Hungary

Tel : 3617858549

Email : zannibt@gmail.com

www.zanni.hu

INDONESIA

Terra Canine

Tangerang

Tel: +62-812-8784-0990

Email: dorwest.indonesia@gmail.com

Blackberry Pin Code: 237BAF98

ISRAEL

A.L. Medi-Market Ltd

Hacadar Street 18, Po Box 13261, Netanya, 42138

Tel: +972-732-773-709  

Website: www.medi-market.co.il

LITHUANIA

Fors Infinita Ltd

Savanoriu 178F, Vilnius LT 03154

Tel: +370-616-06501

Email: jovita@forsinfinita.lt

MALTA

Applecore Foods Ltd

45 Hardrocks Business Park

Wied Il-Ghasel

l/o Naxxar

Malta

NXR 6345

Tel: 35699476171

Web: www.applecorefoods.com

NETHERLANDS

Sana-Vesta

Lugtenbergerweg 16

Eelde

9761VG, Netherlands

Tel : 0503091505

Email : sanavesta@sanavesta.nl

www.sanavesta.nl

NETHERLANDS

Kimy Podenco Paradise

Maatschappijwijk 8

Witharen

7738PS, Netherlands

Tel : 31630288765

Email : info@kimypodencoparadise.nl

NORWAY

Frogn Smadypraksis

Oberst Eriksensv 33, 1445 HEER

Tel: +47-64-932308

Fax: +47-64-906700

NORWAY

Allprod A/S

Hundesport & Forspesialisten, Ostre Rosten 4A, Tiller, 7075

Tel: +47-728-810-35

Email: post@hunde-sport.no

Website: www.hunde-sport.no

PORTUGAL

Paws 4 Pets

Rua Coronel, Figueiredo 13, Silvas,Algarve

Tel: 351-2825-75832

Website: www.paws4pets.net

PORTUGAL

Pet.ter

Avenida De Portugal Nr 198a

Quinta De Sao Goncalo

Carcavelos, Cascais

2775-396, Portugal

Tel : 351934962836

Email : Ariana@pettercorp.com

www.pet-ter.com

ROMANIA

SC Euro Procar SRL

Str. Matei Corvin 2

Oradea

Bihor

Romania

410144

Tel: 40731835303

SINGAPORE

Vedmed Agri Pte Ltd

21 Woodlands Close, Primz Biz Hub #05-02, ingapore 737854

Tel/ Fax: 6710 7768

Email: puspa.vedmedagri@gmail.com

SINGAPORE

Wooga ! Pte Ltd

755 Choa Chu Kang

North 5 # 12-103

680755, Singapore

Tel: 6597356417

Email: rforreeko@gmail.com

www.woogadog.com

SLOVENIA

Tadej Smrekar S.P

C. Krimskega Odreda 34, 1360 Vrhnika, Slovenia

Tel: +386-175-05-234

Email: info@dorwest-slovenija.si

Website: www.dorwest-slovenija.si

SPAIN

ROSA DEL MAR GALLU ROBLEDO

URBZ LOS MANATIALES, QUEJIGOS AS 14, 19119 HONTOBA

GUADALAJARA

Tel: +34-653-686-838  

Email: gallumar@hotmail.es

SPAIN

Clinica Veterinaria Bonavet

Placa Bonanova, 10

BARCELONA, 08022

Tel: +34-2110-204

Email: bonavet@hotmail.es