Overseas Delivery and Stockists Information

Dorwest has stockists and distributors in many countries around the world, we also ship to most countries. Please be aware of our terms and conditions relating to overseas orders prior to placing your order. We would always recommend buying from your local stockist where possible. 

 

 

Overseas Orders – Terms and Conditions

Delivery

Orders are normally dispatched to overseas addresses within 2 working days but delivery times will vary depending on the destination. Orders may be delivered by courier which will require a signature, although small packets are sent by the normal postal service.

Shipping Costs

Our website will calculate the exact cost of your order, taking into account the weight and delivery destination.  This will be shown during the checkout process and before payment is made.

Please note that if your order is over 2kg in weight, no shipping costs will be shown during checkout and we will contact you by email to confirm the cost with you.

 

Loss or Damage

Very occasionally goods may be lost in transit and we will send replacement orders when this occurs, however these will not be sent until we are satisfied that the goods are lost. The time lapse before replacement orders are sent will vary depending on the destination country and the individual circumstances. We must be informed of non delivery within 28 days of the order being placed.  In the event of damage or an error with the order, we must be informed within 7 days of receipt otherwise no claim can be made or replacement goods sent.

 

Replacements

Please check that you have ordered correctly and received the right products as soon as they arrive. Due to the nature of the goods we regret that we cannot exchange any goods once the tamper evident container has been opened. If you have ordered the incorrect goods in error, we will replace them providing they are returned in good condition and unopened within 14 days of receipt, but this will incur an additional postal charge.

Refunds

It is important to us that you are satisfied with our service. If you need to return goods to us for any reason more than 7 days after receipt, we will normally issue you a credit note for the value, providing that the goods are unopened and are returned in good condition within 28 days of the order being placed.  We are unable to accept any goods back after this period.

 

Tax

Orders sent to addresses within the European Union will be charged British VAT at the current rate. VAT is deducted from the price of goods sent to all other destinations although these may incur import charges and tax on delivery which are the responsibility of the customer.

We have a number of overseas stockists, to see the full list click here

Import Restrictions

Please be aware that items being sent to overseas addresses may be subject to import restrictions at the point of entry.  This is outside of Dorwest Herbs control and it is therefore entirely at the customer’s risk and their responsibility if goods are refused entry. Dorwest Herbs do not accept any responsibility for this and no replacement goods will be sent or refunds made should this occur.

Online Dispute Resolution

All businesses selling goods and services online to consumers within the EU must supply a link to the EU Online Dispute Resolution Platform. This platform is designed to facilitate the online resolution of contractural disputes between EU consumers and traders over purchases made online. Should you wish to engage in an online dispute resolution you can access the platform by clicking this link:http://ec.europa.eu/consumers/odr/ – you may also email info@dorwest.com

Overseas Stockists

BELGIUM

Herbs and Books

Kloosterstraat 20, B2820 Rijmenam

Tel: +32-15-518-713

Fax: +32-15-520-965

Email: herbs.books@pandora.be

CROATIA

Bio Trgovina Bio Terra D.O.O

Vlaska 7, Zagreb, 1000

Tel: +385-959-104-453

Email: bioterra7@gmail.com

Website: www.bioterra.hr 

CZECH REPUBLIC

Petr Novotný

Obvodová 9

19000 Praha 9

Czech Republic

Tel: +420-777-324-428 

Email: petr@canipet.cz

DENMARK

Bella Maya 
Ånumvej 57 
6900 Skjern 

Tel: +45 97 35 28 88

Email: butikbellamaya@gmail.com

Website: www.butik-bellamaya.dk

ESTONIA

Loomaplaneet Oü         

Marguse, Alliku Kula, Saue Vald, Harjumaa, 76403

Tel: +372-527-2082 

Email: merimamonica6@gmail.com             

Website: www.loomaplaneet.ee       

FINLAND

Shetland Oy

Hankasuontie 4, 00390, Helsinki

Tel: +358-9-548-6325

Fax: +358-9-547-1280

Email: ingo@Shetland.fi

Website: www.shetland.fi

FRANCE

Chiens & Chats Naturellement

La Rocherie, 41310 Authon

Tel: +33-254-80-32-63

Fax: +33-254-80-38-59

Email: robin@chiensetchatsnaturellement.com

Website: www.chiensetchatsnaturellement.com

FRANCE

Chien en Forme

470, Route du Buet

71470 MONTPONT EN BRESSE

Tel: +33-555-73-25-21

Email: brugraffix@gmail.com

Website: www.chienenforme.com

GREECE

Stamatis Papaleonidas

Emporiou 492, Kardamada, Chios 82100

Tel: +30-2271-077325

Email: stamatis_papaleonidas@yahoo.gr

Website: www.artemispetfood.gr

HONG KONG

Hong Kong Professional Grooming Ass.

G/F 140 Sai Wan Ho Street

Sai Wan Ho

Tel: +852-3690-6240

Email: groomingschool@gmail.com

HUNGARY

Zanni BT

Harsfa Street 23, H-1074, Budapest

Tel: +36-1785-8549,

Tel: +36-3082-05277

Tel: +36-3032-88088

Email: zannibt@chello.hu

Website: www.zanni.hu

INDONESIA

Terra Canine

Tangerang

Tel: +62-812-8784-0990

Email: dorwest.indonesia@gmail.com

Blackberry Pin Code: 237BAF98

ISRAEL

A.L. Medi-Market Ltd

Hacadar Street 18, Po Box 13261, Netanya, 42138

Tel: +972-732-773-709  

Website: www.medi-market.co.il

LITHUANIA

Fors Infinita Ltd

Savanoriu 178F
Vilnius LT 03154

Tel: +370-616-06501

Email: jovita@forsinfinita.lt

NEW ZEALAND

Pneuma Health

40 Wharf Road, Waiheke Island, Auckland, 1081

Tel: +64 9 372 1099 from outside NZ

Tel: 0800 459 489 from within NZ (freephone).

Email: info@goforhealth.co.nz

Website: www.goforhealth.co.nz

NORWAY

Frogn Smadypraksis

Oberst Eriksensv 33, 1445 HEER

Tel: +47-64-932308

Fax: +47-64-906700

NORWAY

Allprod A/S

Hundesport & Forspesialisten
Ostre Rosten 4A
Tiller, 7075

Tel: +47-728-810-35

Email: post@hunde-sport.no

Website: www.hunde-sport.no

NORWAY

Frogn Smadypraksis

Oberst Eriksensv 33, 1445 HEER

Tel: +47-64-932308

Fax: +47-64-906700

PORTUGAL

Paws 4 Pets

Rua Coronel, Figueiredo 13, Silvas,

Algarve, Tel: 351-2825-75832

Website: www.paws4pets.net

SINGAPORE

Vedmed Agri Pte Ltd

21 Woodlands Close, Primz Biz Hub #05-02

Singapore 737854

Tel/ Fax: 6710 7768

Email: puspa.vedmedagri@gmail.com

     

SLOVAKIA

Central Media Szlovakia S.R.O

Nova Straz, Hlavna 30, Komarno,94504

Tel: +363-085-644-34   

Email: fucsek.roland@gmail.com       

Website: www.toppetmarket.sk    

SLOVENIA

Tadej Smrekar S.P

C. Krimskega Odreda 34, 1360 Vrhnika
Slovenia

Tel: +386-175-05-234

Email: info@dorwest-slovenija.si

Website: www.dorwest-slovenija.si

SOUTH KOREA

OneVet

Bangbae Office Suite 214
980-32 Bangbae-Dong
Seoul 137-060

Tel: +82-025-838-528

Fax: +82-025-231-696

Email: info@onevet.co.kr

Website: www.onevet.kr

SPAIN

ROSA DEL MAR GALLU ROBLEDO

URBZ LOS MANATIALES

QUEJIGOS AS 14

19119 HONTOBA

GUADALAJARA

Tel: +34-653-686-838  

Email: gallumar@hotmail.es

SPAIN

Clinica Veterinaria Bonavet

Placa Bonanova, 10

BARCELONA, 08022

Tel: +34-2110-204

Email: bonavet@hotmail.es

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