Name: Hannah Ormsby

Position/Job Role: Customer Service Administrator

Nickname: Pud

Favourite product to recommend: Garlic & Fenugreek – it has so many great uses but I love that it keeps those fleas away!

What pets do you own: Buddy Bear the Pomeranian, Henley Thomas Tiger the Moggy cat and Ralph Benjamin Bean the Moggy cat.

Most rewarding part of the job: Hearing about all the dogs & cats who‘s health have hugely improved since using our products

Expertise: Super speedy worker.

Greatest achievement: Moving into my first home with my boyfriend

Hobbies: Shopping, tanning & going to the gym.

Bad habits: Nail biting

Becky

Name: Becky England

Position/Job Role: Senior Customer Services Administrator

Nickname: Beak

Favourite product to recommend: Tree Barks Powder or Organic Valerian Compound – as they both work brilliantly with cats :0)

What pets do you own: 2 cats: Daisey aka Fatty & Maisey aka Moo

Most rewarding part of the job: Balancing the Accounts & Customer Services

Expertise: Anything catty & attention to detail

Greatest achievement: Buying and renovating my house

Hobbies: Walking, gardening, cooking & films

Bad habits: I’ve been told I’m a bit OCD ??!!

Ben

Name: Ben Boughton-White

Position/Job Role: Business Operations Manager

Nickname: Benno

Favourite product to recommend: Garlic & Fenugreek Tablets – it’s such a great all round product and every dog can benefit from using it on a regular basis, as well as it being a licensed medicine for the treatment of specific conditions!

What pets do you own: Four whippets – Margaret (9), Elsie (6), Hilda (4), Katniss (6 months)

Most rewarding part of the job: Helping people help their animals – especially when owners come to us after trying everything else and they find something that helps a long standing problem. And of course to hear their success stories afterwards!

Expertise: I’m more behind the scenes on a day-to-day basis but I’d like to think I’m a solid all-rounder. I’m also chief coffee maker – if you want a latte I’m your guy!

Greatest achievement: Completing two sprint distance triathlons in a day – not the longest distance but for someone who hates swimming it seemed like an insurmountable challenge. It was mentally and physically difficult but I was pleased to overcome it.

Hobbies: Cycling – you’ll find me out on my bike if I’m not working or with my family.

Bad habits: Too many to list here – I’m sure Jo can give you a heads up on the worst ones.

Emma

Name: Emma Trevett

Position/Job Role: Business Development Manager

Nickname: Trev

Favourite product to recommend: Scullcap & Valerian Tablets – I find it comforting to know that we are helping to keep pets calm and less stressed

What pets do you own: We used to have a beautiful Weimaraner called Hollie, unfortunately she is no longer with us. These days we babysit our neighbours Dogo Hugo and 2 ginger tomcats Simon and Andy, who we swear are twins, we can only tell them apart by their miaows!

Most rewarding part of the job: Number crunching and seeing results of our hard work across the business.

Expertise: I like to be organised

Greatest achievement: Buying a holiday home in Kalkan, Turkey, it was always a dream of mine to own somewhere abroad

Hobbies: I love my wine and belong to a wine club and I adore cooking, I find it so therapeutic. I also enjoy travel and travelled a lot when I was younger, these days I spend all my spare time in Turkey

Bad habits: Nail biting and I’m a bit loud (although that’s not strictly a habit)

Gemma

Name: Gemma Hennessy

Position/Job Role: Product Advisor

Nickname: Jim

Favourite product to recommend: Tree Barks Powder – a gentle and effective product which has helped my dog “Rockie” out on many occasions, as well as always getting great feedback from customers for helping their dogs and cats.

What pets do you own: My fur family consists of my 9 year old, sun and sleep loving Rhodesian Ridgeback dog “Rockie” and my 3 year old crazy Cat “Gimli” a Burmese cross.

Most rewarding part of the job: Receiving photos and thank you’s from happy customers and their pets.

Expertise: Advising and making tea.

Greatest achievement: Spending 3 months doing voluntary work in South Africa in a safari park and cheetah rehabilitation project, and learning to dive.

Hobbies: Running, long walks, gardening & cooking.

Bad habits: Singing Christmas songs all year round!!

Hannah

Name: Hannah Ormsby

Position/Job Role: Customer Service Administrator

Nickname: Pud

Favourite product to recommend: Garlic & Fenugreek – it has so many great uses but I love that it keeps those fleas away!

What pets do you own: Buddy Bear the Pomeranian, Henley Thomas Tiger the Moggy cat and Ralph Benjamin Bean the Moggy cat.

Most rewarding part of the job: Hearing about all the dogs & cats who‘s health have hugely improved since using our products

Expertise: Super speedy worker.

Greatest achievement: Moving into my first home with my boyfriend

Hobbies: Shopping, tanning & going to the gym.

Bad habits: Nail biting

Jo

Name: Jo Boughton-White

Position/Job Role: Managing Director

Nickname: Dustbin

Favourite product to recommend: Tree Barks Powder – as it can completely change a dogs life so quickly. I remember a lady at Crufts a few years ago who was on the brink of having her dog put to sleep as she was not doing well at all, not putting weight on, the food just going straight through the body, looseness etc. She said the ‘spark had left her eyes’, I recommended Tree Barks Powder and 1 week later I had a call to say she was like a different dog! A real life changing product

What pets do you own: 4 whippets, Peggy-Sue, Elsie, Hilda and Katniss

Most rewarding part of the job: Cases such as the ‘Tree Barks’ dog above are incredibly rewarding but on a MD level I know that as a company our customers can rely on us 100% and that the quality of our products really couldn’t be better. Dorwest is an established family business with wonderful heritage and it all revolves around ensuring our customers pets are central to every decision we make. We are proud of everything we do and that helps me sleep at night!

Expertise: I was born into Dorwest and dogs, my childhood was spent helping out in the office, helping pack orders or at dog shows. I know our business inside and out and dogs too! Pretty good at anything science based too.

Greatest achievement: This has got be raising our balanced and kind children (So far at least!)

Hobbies: Whippets! (Walking, showing, playing and cuddling!) Road cycling (I spend an awful lot of time in lycra on a saddle) Drinking coffee and eating cake (Pre-requisites for any cyclist)

Bad habits: Having possibly the worst handwriting in Dorset if not the UK! Really should have been a doctor….!

Kyle

Name: Kyle Cadmore

Position/Job Role: Trade Stand Manager

Nickname: KC, Ky or to some “The Dorwest Guy”

Favourite product to recommend: Evening Primrose Oil – while it’s great for skin and coat it’s also great for hormonal balance, in both dogs and bitches.

What pets do you own: My partner has a little Westie called Gem and I’ll have a new four-legged friend joining me on the road this year!

Most rewarding part of the job: There are two things, the first is when a customer comes back months later saying how well their dog is doing and seeing that happiness in them. The second is cake, many of my customers around the country know I love homemade cake!

Expertise: Answering any question related to Dorwest product and dogs, I get a lot!

Greatest achievement: Managing to complete my Masters’ Degree or actually doing any ironing (I hate the ironing!)

Hobbies: Sport; I love pretty much all types of sport but mainly football and rugby. I also have a passion for design and coffee. But my passion isn’t obsessive like Bens.

Bad habits: I don’t think anyone would disagree with this…working too much! Jo even sends me notes to remind me to stop working!

Mary

Name: Mary Boughton

Position/Job Role: Quality Control Director

Nickname: (Not saying, it’s too embarrassing!)

Favourite product to recommend: The one that’s right for the pet’s problem! A bit of a cop out that, but recommending the right product and hearing of the results is a real pleasure.

What pets do you own: Dr Monkey, Border Terrier of great age (14.5 years) who was the Dorwest mascot for many years.

Most rewarding part of the job: The satisfaction of knowing that my work in making sure that only use the very best quality ingredients means that the products work so effectively and have helped so many dogs.

Expertise: Dealing with regulations and assessing quality and effectiveness of our herbal ingredients.

Greatest achievement: Being awarded an MBE by the Queen and two Lifetime Achievement Awards (which must mean I’m now getting VERY old)

Hobbies: Walking in the countryside with Dr Monkey and getting away for a spa day as often as possible.

Bad habits: Depends on who you ask…

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