Terms & Conditions - UK
UK Delivery
Orders received before 3pm Monday to Friday are normally dispatched the same day, orders received on Saturday, Sunday or Bank Holidays are dispatched on the following working day. All orders are dispatched by First Class Mail. Despite goods being sent from here very promptly, please remember that 1st class mail delivery can take up to 7 days to reach you, although will normally arrive within 3 days. Larger orders are delivered by courier and will require a signature on delivery.
Postage and Packaging
Postage and Packaging for UK Orders is FREE for orders over £50.00, but please note that this limit is AFTER any discounts or vouchers have been deducted. For orders below this amount there is a standard £3 charge per order for delivery by First Class Mail or overnight courier, depending on the size of the consignment.
Loss or Damage
Occasionally goods may be lost in the post and we will send a replacement order when this occurs. However replacements will not be sent until 7 days following the date that your order was dispatched. In all cases we must be informed of non-arrival within one month of the order being placed. In the event of loss, damage or error with your order, please inform us within 7 days of receipt otherwise no claim can be made or replacement goods sent.
Replacements
Please check that you have ordered correctly and received the right products as soon as they arrive. Due to the nature of the goods we regret that we cannot exchange any goods once the tamper evident container has been opened.
If you have ordered the incorrect goods in error, we will replace them providing they are returned in good condition and unopened within 14 days of receipt, but this will incur a postal charge.
Refunds
Under the Consumer protection (Distance Selling) Regulations 2000 you have a right to cancel your order and request a refund within 7 days of receiving the goods. In this case you must return the goods to us unopened and request a refund in writing. A refund of the cost of the goods, excluding carriage charges, will be sent to you within 30 days.
It is important to us that you are satisfied with our service. If you need to return goods to us for any reason more than 7 days after receipt, we will normally issue you a credit note for the value, providing that the goods are unopened and have a shelf life that is in excess of 6 months of their expiry or use by date.
Tax
All orders sent to addresses within the European Union will be charged British VAT at the current rate and a VAT receipt is enclosed with each order.
Terms & Conditions - Worldwide (Outside European Union)
Delivery
Orders are normally dispatched to overseas addresses within 2 working days but delivery times will vary depending on the destination. Orders will normally be delivered by parcel courier which will require a signature, although very small packets may be sent by the normal postal service.
Post & Postage
| |
Europe |
Rest of the World |
| up to 250g |
£4.55 |
£5.20 |
| 500g |
£5.70 |
£7.70 |
| 750g |
£7.20 |
£10.20 |
| 1kg |
£9.20 |
£12.70 |
| 1.25Kg |
£10.20 |
£15.00 |
| 1.5Kg * |
£15.20 |
£19.70 |
1.75Kg *
|
£16.70 |
£24.20 |
| 2Kg * |
£17.70 |
£26.70 |
| * Includes £4.00 for insurance, signature required on delivery. |
Loss or Damage
Very occasionally goods may be lost in transit and we will send replacement orders when this occurs, however these will not be sent until we are satisfied that the goods are lost. The time lapse before replacement orders are sent will vary depending on the destination country and the individual circumstances. In the event of loss, damage or error with the order, we must be informed within 7 days of receipt otherwise no claim can be made or replacement goods sent.
Replacements
Please check that you have ordered correctly and received the right products as soon as they arrive. Due to the nature of the goods we regret that we cannot exchange any goods once the tamper evident container has been opened.
If you have ordered the incorrect goods in error, we will replace them providing they are returned in good condition and unopened within 14 days of receipt, but this will incur a postal charge.
Refunds
It is important to us that you are satisfied with our service. If you need to return goods to us for any reason more than 7 days after receipt, we will normally issue you a credit note for the value, providing that the goods are unopened and have a shelf life that is in excess of 6 months of their expiry or use by date.
Tax
Orders sent to addresses within the European Union will be charged British VAT at the current rate. VAT is not included in the price of goods sent to all other destinations although these may incur import charges and tax on delivery which are the responsibility of the customer.