Overseas Important Information
Returns
Very occasionally goods may be lost in transit and we will send replacement orders when this occurs, however these will not be sent until we are satisfied that the goods are lost. The time lapse before replacement orders are sent will vary depending on the destination country and the individual circumstances. In the event of loss, damage or error with the order, we must be informed within 7 days of receipt otherwise no claim can be made or replacement goods sent.
Replacments
Please check that you have ordered correctly and received the right products as soon as they arrive. Due to the nature of the goods we regret that we cannot exchange any goods once the tamper evident container has been opened.
If you have ordered the incorrect goods in error, we will replace them providing they are returned in good condition and unopened within 14 days of receipt, but this will incur a postal charge.
Refunds
It is important to us that you are satisfied with our service. If you need to return goods to us for any reason more than 7 days after receipt, we will normally issue you a credit note for the value, providing that the goods are unopened and have a shelf life that is in excess of 6 months of their expiry or use by date.
Import Restrictions
We have distributors in all the following countries who can supply you with our products locally. Although you can order goods on our website to be sent direct to you from the UK, be aware that in many countries the products do require import or quarantine permits before they will be allowed entry. They may also be subject to import tax payments. Therefore any goods being sent from the UK to overseas destinations are sent entirely at your own risk and we accept no responsibility once they have left our warehouse.